EQ Views

Customer Engagement

FCA Releases Latest Complaints Data

28 April 2023

As the FCA releases its latest complaints data, we look at how this can help firms ahead of the Consumer Duty.

Customer Engagement

Next Generation Complaint Management – The rise of AI (ChatGPT) and Automation Tools

25 April 2023

The key to a successful complaint management strategy is having a process and dedicated complaints management system that lends itself to ease-of-use, accessibility, and timely communications. See how AI (ChatGPT) and Automation tools are part of the solution.

Exclusive Trend Analysis Reveals Need For Quality Over Quantity In Financial Services Firmsôçö Complaint Handling 800X600

Customer Engagement

Motor Finance And Consumer Duty – Three Key Areas Of Focus

25 April 2023

EQ reviews the FCA's three key areas for motor finance firms to focus on when implementing the Consumer Duty.

Designing Better Rectification Campaigns 400 x 300

Customer Engagement

Designing Better Rectification and Remediation Programmes

19 April 2023

Be prepared with our 7-step approach and methodology, proven to deliver successful rectification and remediation programmes.

Capital Markets

Equiniti Supports M&S’s Digital Share Ownership Transformation

19 April 2023

Digitisation of the share registration industry is long overdue and is a change that EQ strongly supports. The recent M&S ‘Share Your Voice’ campaign aligns with our view of how the industry could be developed for the better; maximising the benefit to companies and shareholders.

Kier Case Study

EQ was asked to work closely with Kier on the strategy to bring share plans to all employees, and the rollout of both high-tech and traditional solutions supported by consistent communications across a diverse workforce, many of whom are offline.