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The development of case management systems over the past 15 years has presented public sector organisations with opportunities to digitise long-lived collaborative processes, centralising all aspects of a case through content, communication and resource, helping reach pre-defined objectives.
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EQ ICS have worked closely with ONS over the past year, helping keeping things running in the background at a time of national crisis.
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As consequence of the ‘digital-age’, technology helps us administer our lives with a degree of freedom and flexibility not previously enjoyed.
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In this article, we explore how digital governments can look to social media for UX blueprints.
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Digital government services by their very nature serve a large, varied audience, with a broad range of user needs. Ensuring inclusivity by meeting the needs of every citizen can be a challenge. However adhering to UX (user experience) principles can help design a service fit for all.
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NISRA is an Agency of the Department of Finance. The Agency is the principal source of official statistics and social research in Northern Ireland.
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