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Services for Individuals
Richard Carter and Alex Mollart discuss the growing importance that consumers are placing on the green credentials of lenders, and how both the individual borrower and the organisation can benefit in the long term.
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Richard Carter, from EQ Credit Services and Louis Rix from 247 Money discuss diverse borrower needs, the impact of COVID and the current lending environment.
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Iola Sanger of Freeman Grattan Holdings joins Jen Towers and Jonathan Britten of EQ Customer Resolutions to discuss the importance of truly understanding customer data and using those insights to make business process improvements.
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Stuart Simpson and Amanda Rochford from Equiniti discuss the complex issue of vulnerability and the importance of effective staff training.
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Martin Kisby from EQ Credit Services and Steve Peacock from Oplo discuss the challenges of adapting quickly to regulatory change.
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Martin Kisby from EQ Credit Services and Nicki Osborne from M&G plc sat down to explore what customer vulnerability means today.
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