With positive customer outcomes at the top of the agenda for all industry regulators, firms have reacted positively to do what is best for their customers. Part of that is a willingness to act when things go wrong or regulations change, resulting in remediation projects.
Equiniti has been developing and deploying rectification and remediation programmes since 2009 and here, we set out how firms can plan for success when developing such projects.
Our white paper outlines our proven 7-step approach and methodology to delivering a solution to support successful rectification and remediation programmes.