Topics discussed in this episode include:
- How businesses cope with the volume of new and updated regulations
- Adapting to payment holidays as a result of COVID-19
- The shift in consumer attitudes around interacting with providers
- The general public’s level of understanding about finance services products
While automation and technology can replace the need for direct communication, there has been a noticeable shift in attitudes over the last 3-4 years as more people want more human interaction. Martin and Steve also discuss the importance of raising the general knowledge level of consumers, so they fully understand their financial products.
Listen to the full podcast below:
This episode is part of the Without Boundaries Series, which focuses on ideas and practical solutions that regulated businesses can adopt to make positive change.