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The development of case management systems over the past 15 years has presented public sector organisations with opportunities to digitise long-lived collaborative processes, centralising all aspects of a case through content, communication and resource, helping reach pre-defined objectives.
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As consequence of the ‘digital-age’, technology helps us administer our lives with a degree of freedom and flexibility not previously enjoyed.
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In this article, we explore how digital governments can look to social media for UX blueprints.
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Digital government services by their very nature serve a large, varied audience, with a broad range of user needs. Ensuring inclusivity by meeting the needs of every citizen can be a challenge. However adhering to UX (user experience) principles can help design a service fit for all.
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In 2020, everything changed. Throughout the uncertainty and disruption of early spring, organisations across the country scrambled to adapt to an evolving situation where offices and regular places of work closed due to the COVID-19 pandemic.
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“Digital Transformation” has become synonymous with digital strategies throughout the world. It’s disruptive and drives change as a result of technological advancements that impacts customer behaviour patterns.
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