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A by-product of the COVID-19 pandemic could be a dramatic shift in global working practices. As millions of office workers endure prolonged spells of home and remote work, the UK is about to embark on a cultural shift that will change the office landscape for good – so how will a home working revolution affect records management?
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Improving services at a time when financial restrictions can hamper large investments means leaders need to act smart in order to develop and deliver enhanced provisions to customers and citizens.
Read MoreEquiniti have a strong track record of helping organisations implement, manage and support electronic document and records management systems (EDRMS).
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Following the 2017 ‘Making Lives Better’ report, the Northern Ireland Government set out its digital strategy, centred on enabling deep and radical digital transformation within the public sector with a “Digital by Design” principle at its heart.
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Effective complaint handling puts the citizen first and builds trust. How well complaints are handled can be a key determinant of quality in public services.
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Records management is traditionally associated with archivists and record managers in service industries. Yet the reality is that its prevalent in every business, making it difficult to underestimate its importance.
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