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Services for Individuals
EQ's Martin Kisby examines the latest FCA Consumer Duty consultation, which aims to provide a higher level of consumer protection in retail financial services.
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Iola Sanger of Freeman Grattan Holdings joins Jen Towers and Jonathan Britten of EQ Customer Resolutions to discuss the importance of truly understanding customer data and using those insights to make business process improvements.
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Stuart Simpson and Amanda Rochford from Equiniti discuss the complex issue of vulnerability and the importance of effective staff training.
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Martin Kisby from EQ Credit Services and Steve Peacock from Oplo discuss the challenges of adapting quickly to regulatory change.
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The FCA recently set out their plan for the credit sector that puts delivering the right outcomes for consumers at the heart of all their initiatives.
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Martin Kisby from EQ Credit Services and Nicki Osborne from M&G plc sat down to explore what customer vulnerability means today.
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