EQ Views

Designing Better Rectification Campaigns 400 x 300

Customer Engagement

Designing Better Rectification and Remediation Programmes

19 April 2023

Be prepared with our 7-step approach and methodology, proven to deliver successful rectification and remediation programmes.

Customer Engagement

Complaints Persist As Consumer Duty Looms

22 February 2023

With the deadline for Consumer Duty compliance less than six months way, and expectations increase for financial services firms to put customers’ needs first, we review the latest FCA commentary on complaints data.

Customer Engagement

Gaming And Betting Industry Told To Work Harder On Vulnerability Data

09 February 2023

EQ's Anthony Eghan previews the Government’s long-delayed white paper on gaming and betting reforms, and what this means for how operators gather, analyse and manage customer data.

88448EQG EQ Views Prepayment Meters 400X300

Customer Engagement

Prepayment Meters Under Scrutiny By Regulator And Government

24 January 2023

As the use of prepayment meters comes under scrutiny, we look at whether they are responsible. In this article, we discuss the situation and consider the focus areas for development.

Customer Engagement

A Winning Approach To Consumer Duty

17 January 2023

With the compliance deadline for Consumer Duty a little over six months away EQ explores some of the key issues that financial services firms should be working on right now – and why embracing the process will give you a competitive edge.

Customer Resolution Motor Finance Complaints

Customer Engagement

The Increasingly Complex World Of Motor Finance Complaints

07 December 2022

As complaints in the motor finance sector increase in number and complexity, EQ looks at the challenges the sector faces in keeping their customers happy, and their businesses profitable.