Hot topics covered in this episode include:
- How businesses coped with the challenges of operating during the pandemic
- Techniques to keep your business operationally resilient
- Learnings from the pandemic and how to apply them to future challenges
The FCA has made operational resilience a key focus, with an objective that, by 2025, all businesses should have contingency plans in place. Anthea and Scott discuss how customers can be supported, and what businesses should prioritise if a severe disruption occurs again.
Listen to the full podcast below:
This episode is part of the Without Boundaries series, which focuses on ideas and practical solutions that regulated businesses can adopt to create positive change.