EQ Views

Public Sector Technology

The Importance Of Root Cause Analysis

08 October 2018

Our right to complain against public authorities is enshrined in the Human Rights Act 1998 and as a consequence, government departments, law enforcement, education and health agencies all have a legal obligation to record and respond to complaints.

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Capital Markets

EQ Boardroom Bulletin – October 2018

02 October 2018

Welcome to our monthly bulletin of what’s happening within the financial services industry that will impact our EQ Boardroom clients.

Employee Engagement

Time To Leave The Comfort Zone?

26 September 2018

Rapid change was the big theme at this year’s Equiniti Share Registration Conference – changes in technology, consumer expectations and best practice in governance. Don’t get left behind – here are some of the key takeaways

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Public Sector Technology

Power To The People – Self-Service In Case Management

25 September 2018

Customers and citizens are now looking for active engagement when they contact an organisation. Simply digitalising services is no longer enough.

Employee Engagement

The Numbers Are The Numbers

21 September 2018

This article is based on the two plenaries on Corporate Governance at Equiniti’s Employee Services Forum 2018 and the Employee Engagement in the Boardroom breakout session.

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Public Sector Technology

High Expectations Of Low-Code

18 September 2018

Software development is typically the most complex and laborious element in the rollout of any customer service or application.