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In our best practice guide, we highlight how automation can support frontline customer service teams to continue delivering exceptional customer outcomes even in the very different environment we now all find ourselves.
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As corporations eagerly await a possible parliamentary debate on mandatory ethnic pay reporting, we ask is reporting enough to turn words (and numbers) into action?
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Communication is not always easy. When it comes to communicating important information to members on technical matters, that is so much tougher.
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With the pandemic far from over, and job security a rare privilege, fostering financial wellbeing in the workplace is no easy task. Figures from Yorkshire Building Society indicate COVID-19 has widened the financial wellbeing gap, with 21% of UK adults saying they are unable to save at all.
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Lisa Cowan, EQPay’s Director of Growth Strategy, believes that a lifelong commitment to diversity and inclusion will have huge benefits for businesses and broader society.
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Amid a rising tide of vulnerability and increased pressure from the FCA to design products and services accessible to all, now’s the right time to ditch what we know about the ‘average’ customer and embrace inclusive design.
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