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The development of case management systems over the past 15 years has presented public sector organisations with opportunities to digitise long-lived collaborative processes, centralising all aspects of a case through content, communication and resource, helping reach pre-defined objectives.
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From managing a COVID-secure meeting to answering shareholder calls on climate change and sustainability, the team at EQ, Boudicca and Prism share some key trends we have seen play out over the last 12 months.
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The Government, the pensions industry, and financial regulators are working towards completing the first iteration of the pensions dashboards. Chris Connelly, Propositions and Solutions Director at EQ, gives us an update on the progress of the programme.
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Remediation is fundamental in highly regulated sectors. Explore the key stages of remediation analysis and understand how these lead to business transformation.
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Martin Kisby, Director of Compliance at Equiniti Credit Services, offers some guidance on how to identify vulnerability. Martin asks: Is a definition of a vulnerable consumer really as simple as the FCA’s?
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When it comes to remediation, organisations are under pressure to demonstrate commitment to customers and to reassure the regulator and executive management. We look at whether in or outsourcing can provide the answer.
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