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Learnings for the Extra Support Club Discussion Group, EQ reviews how regulated companies are acting decisively to support the increasingly complex needs of their vulnerable customers during the cost-of-living crisis.
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The Government’s proposed gambling reforms have prompted big headlines about the financial cost to the industry. But as customer care grows increasingly critical to brand value, does tighter regulation offer opportunities for forward-thinking firms?
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EQ responds to the long-awaited government white paper on gambling reform for the digital age.
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As the FCA releases its latest complaints data, we look at how this can help firms ahead of the Consumer Duty.
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The key to a successful complaint management strategy is having a process and dedicated complaints management system that lends itself to ease-of-use, accessibility, and timely communications. See how AI (ChatGPT) and Automation tools are part of the solution.
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EQ reviews the FCA's three key areas for motor finance firms to focus on when implementing the Consumer Duty.
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