EQ Views

Public Sector Technology

The Importance Of Root Cause Analysis

08 October 2018

Our right to complain against public authorities is enshrined in the Human Rights Act 1998 and as a consequence, government departments, law enforcement, education and health agencies all have a legal obligation to record and respond to complaints.

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Public Sector Technology

Power To The People – Self-Service In Case Management

25 September 2018

Customers and citizens are now looking for active engagement when they contact an organisation. Simply digitalising services is no longer enough.

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Public Sector Technology

High Expectations Of Low-Code

18 September 2018

Software development is typically the most complex and laborious element in the rollout of any customer service or application.

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Public Sector Technology

Done Digital? Time To Think Again

07 September 2018

84% of big bank decision makers believe that they have “done digital” – but how true is this and what does it really mean?

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Public Sector Technology

What Is A Case Management System?

31 August 2018

Alex Cook, Business Development Director at Equiniti shares insights on what a case management system is and how organisations can use a case management system.

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Public Sector Technology

How Can A Case Management System Help My Customers?

31 August 2018

Alex Cook, Business Development Director at Equiniti shares insights on why organisations need a case management system and how it can help your customers.