EQ Views

Public Sector Technology

Using Complaints As A Catalyst For Change In The Public Sector

21 October 2019

No organisation, whether private or public sector, can deliver faultfree services all the time, however hard they may try. The true test is how authorities deal with challenges when they arise and how they respond to and manage complaints.

Public Sector Technology

Robotic Process Automation: Threat Or Opportunity?

21 October 2019

The robots are coming. But it’s ok. It’s not quite in the shape of a dystopian future that Hollywood would have us believe is around the corner. Andrew Hughes, Pre Sales Technical Architect at Equiniti, thinks there is no need to send Arnie back to save us just yet.

Public Sector Technology

How RPA Fits Within The Workplace

03 May 2019

Will your job soon be done by a robot? Robotic Process Automation (RPA) has been widely blamed for cutbacks.

Public Sector Technology

The Importance Of Root Cause Analysis

08 October 2018

Our right to complain against public authorities is enshrined in the Human Rights Act 1998 and as a consequence, government departments, law enforcement, education and health agencies all have a legal obligation to record and respond to complaints.

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Public Sector Technology

Power To The People – Self-Service In Case Management

25 September 2018

Customers and citizens are now looking for active engagement when they contact an organisation. Simply digitalising services is no longer enough.

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Public Sector Technology

High Expectations Of Low-Code

18 September 2018

Software development is typically the most complex and laborious element in the rollout of any customer service or application.