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Effective complaint handling puts the citizen first and builds trust. How well complaints are handled can be a key determinant of quality in public services.
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Records management is traditionally associated with archivists and record managers in service industries. Yet the reality is that its prevalent in every business, making it difficult to underestimate its importance.
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No organisation, whether private or public sector, can deliver faultfree services all the time, however hard they may try. The true test is how authorities deal with challenges when they arise and how they respond to and manage complaints.
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The robots are coming. But it’s ok. It’s not quite in the shape of a dystopian future that Hollywood would have us believe is around the corner. Andrew Hughes, Pre Sales Technical Architect at Equiniti, thinks there is no need to send Arnie back to save us just yet.
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Will your job soon be done by a robot? Robotic Process Automation (RPA) has been widely blamed for cutbacks.
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In May 2018, the Death Notification Service (DNS) was launched, enabling the recently bereaved to inform up to sixteen financial organisations of a death from a single web portal.
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