Login
Services for Individuals
We demonstrate the pivotal role of specialised complaints management systems in driving efficient complaint resolution processes and explore ways through which effective complaints management, translates into substantial long-term cost savings.
Read More
The increasing number of complaints within the higher education sector has raised concerns about the overall quality of education and student experiences. EQ reviews how the introduction of a specialised complaints management system holds significant promise in addressing this issue.
Read More
The Consumer Duty adds an extra layer of responsibility to ensure fair treatment and transparency when dealing with consumers. EQ explores how using technology can help firms to effectively navigate these new regulatory requirements, while simultaneously enhancing customer satisfaction.
Read More
The latest FCA data indicates that many firms are firefighting rather than maximising root cause analysis to reduce complaints. We look at how companies can turn this around and put their data to work.Â
Read More
Learnings for the Extra Support Club Discussion Group, EQ reviews how regulated companies are acting decisively to support the increasingly complex needs of their vulnerable customers during the cost-of-living crisis.
Read More
The Government’s proposed gambling reforms have prompted big headlines about the financial cost to the industry. But as customer care grows increasingly critical to brand value, does tighter regulation offer opportunities for forward-thinking firms?
Read More