EQ responds to the long-awaited government white paper on gambling reform for the digital age.
Read MoreAs the FCA releases its latest complaints data, we look at how this can help firms ahead of the Consumer Duty.
Read MoreThe key to a successful complaint management strategy is having a process and dedicated complaints management system that lends itself to ease-of-use, accessibility, and timely communications. See how AI (ChatGPT) and Automation tools are part of the solution.
Read MoreEQ reviews the FCA's three key areas for motor finance firms to focus on when implementing the Consumer Duty.
Read MoreWith the deadline for Consumer Duty compliance less than six months way, and expectations increase for financial services firms to put customers’ needs first, we review the latest FCA commentary on complaints data.
Read MoreEQ's Anthony Eghan previews the Government’s long-delayed white paper on gaming and betting reforms, and what this means for how operators gather, analyse and manage customer data.
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