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Services for Individuals
A customer using our Death Notification Service (DNS) has been so impressed with our service following the passing of her Mum last March she has written in to let us know her thoughts.
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At some point every Financial Services firm will see a complaint escalated to the Ombudsman and the most recent FOS report revealed a 50% year on year increase in complaint volumes.
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EQ recently caught up with Lisa Mitchel from Paragon Bank, one of the latest businesses to become members of the Death Notification Service. Here’s what she had to say about why Paragon joined, and her thoughts on DNS overall.
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With increasing numbers of their customers falling into financial difficulty, utilities companies face a challenging winter of unpaid bills. But there is a solution – and it’s one that lies in a proactive approach combined with the right people and technology.
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EQ’s unique insight into complaints data and trends reveals that closure rates are suffering whether complaints volumes go up or down. We explore how companies can revisit how they approach complaints handling to improve complaints performance and meet customer and regulatory demands.
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Dealing with the loss of a loved one can be one of the most difficult and challenging times a family will ever have to face. As well as the emotional impact, many will find themselves in a place they have never been before with many aspects of what to do and how to do it unknown.
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