EQ Views

Customer Engagement

How Can Utilities Firms Cope With The Debt Crisis?

25 July 2022

Utilities companies are at the sharp end of UK plc’s response to the cost of living crisis. Facing a surge in customers struggling to pay their bills, they’re under close scrutiny from the regulators.

Customer Engagement

Are You Ready For The Gambling Reforms?

13 July 2022

As the industry awaits the Government’s White Paper on gaming reforms, discover how EQ is helping gaming companies prepare for the potential data implications.

Exclusive Trend Analysis Reveals Need For Quality Over Quantity In Financial Services Firmsôçö Complaint Handling 800X600

Customer Engagement

EQ Exclusive Trend Analysis - FCA Complaints Statistics

30 June 2022

EQ examines how firms can improve their operational effectiveness in complaint handling, and enhance the complaint process for customers.

Customer Engagement

Using Data to Improve Complaints Handling

22 April 2022

Our latest whitepaper for customer service and complaints professionals helps you to maximise the data you already hold to improve your complaints handling operations.

Customer Engagement

Building Regulation Around The Consumer

23 February 2022

Anthea Coulter, Account Director at EQ Hazell Carr, looks at what firms can expect to be high up on the FCA’s consumer focussed agenda in 2022, and how they can get a head start on ensuring their operations can adapt to the changes.

Customer Engagement

As DNS Reaches A Key Milestone Of 250,000 Notifications, What Does That Mean For Users And Members?

13 January 2022

As the Death Notification Service reaches 250,000 notifications, we look at the difference this service has made to businesses and end-users.