EQ Views

Customer Engagement

Easing The Pressure On Mortgage Lenders

05 December 2022

EQ explores the rising tide of financial vulnerability in the mortgage market and the many challenges facing lenders in this climate. We also review the support available to them as they manage increasing numbers of complex customer situations.

Customer Engagement

FCA Review Identifies £12 Million In Compensation To Be Paid To Struggling Borrowers

10 November 2022

The FCA has identified that 70% of lenders have lessons to learn, and possibly compensation to pay, following their treatment of vulnerable customers during the pandemic.

Customer Engagement

Evolving The Death Notification Service

12 October 2022

The Death Notification Service (DNS) is now firmly established as the industry leading solution for anyone wanting to make the process of death notification easier and less stressful.

Survey From The UK Bereavement Commission

Customer Engagement

EQ Responds To Findings Of Recent Survey From The UK Commission On Bereavement

11 October 2022

On Thursday 6th October The UK Bereavement Commission, led by Marie Curie, released the findings of a survey of the recently bereaved which was undertaken over the summer. Stuart Simpson, our Head of End of Life Services at EQ, reviews the key findings.

Customer Engagement

Paul's Story Explains The Difference The Death Notification Service Can Make For The Bereaved

01 August 2022

A customer called Paul explains why our Death Notification Service (DNS) proved so helpful when he sadly lost his mother and then, two years later, his father.

Customer Engagement

Can You Steer Your Customers Through the Debt Crisis?

26 July 2022

The soaring cost of living is clearly posing challenges for everyone, including the financial services sector and the Financial Conduct Authority has reminded lenders of their responsibilities to vulnerable customers.