Customer expectations are ever-growing, and regulation adds more complexity. EQ's specialist technology can help. With expert customer process knowledge, in regulated SMEs and enterprise organisations, we deliver the right tools at the right time.
Customer workflows and processes are automated, efficient and compliant. EQ’s award-winning case management and complaint management technology works for all regulated business.
MMX. Award-winning enterprise customer and complaints management platform from EQ. Configure to suit your needs and manage customer resolutions consistently across your whole business. Creating a centre of excellence for customer relationships and revealing valuable customer intelligence for your organisation.
Pre-configured and cloud-based. EQ Complaints Professional enables best practice complaints handling for SME financial services firms. Transform and streamline the way you manage your regulated complaints.
EQ provides powerful tools for managing multiple operational and regulatory pressures. Transform your complaints handling operations with intelligent automation. Customer resolution and complaint management technology at its best.
Delivering large-scale customer-facing projects for over 20 years. Clients include 11 of the UK’s leading banks. As a regulated business ourselves, Equiniti provides services to over 36m consumers around the world.
of all UK regulated complaints are managed by EQ
years' experience in regulated complaint handling
customers worldwide are served by our systems
financial services brands trust us to manage their complaints
CASE STUDY
We have helped Lloyds Banking Group to empower 70,000 frontline employees worldwide to directly record any customer concerns or complaints. As a result of our solution, Lloyds are now able to resolve 90% of these customer queries the first point of contact.
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Meet EQ’s experts in business process and technology. We’re proud to work with the most highly regulated customer-facing organisations in the world.
Anthony Eghan
Account Director
Anthony has over 20 years’ experience within the complaints software space and has worked with many firms across the Financial Services, Government, Transport & Travel, and Manufacturing sectors. Anthony believes in building strong long-lasting relationships with clients.
Jonathan Britten
Consulting and Implementations Director
Jonathan brings an innovative approach to business process improvement and digital solutions. Having worked with regulated businesses for over 15 years, he has a wealth of experience in implementing process enhancements to optimise efficiency, reduce cost and improve customer resolutions.
Hayley Fellows
Client Services and Sales Director
Hayley brings 25 years of client services and operational experience to finding just the right solutions for our clients. Her practical approach to improving the customer resolutions operations for our clients means we can start making a difference to your business very quickly.
Get in touch
Share your customer-facing challenges with us. We’re here to help.
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