When Sun Life Financial of Canada sought to integrate their annuity administration under one central supplier, Equiniti was confirmed as the supplier of choice. Chosen for the integrated annuity administration service, based on a history of providing high levels of service through the existing contract.

Having these services brought together under the one supplier delivers greater control, improved management information, and economies of scale for Sun Life Financial of Canada, as well as ensuring continuity of service for their current and new internal vesting annuitants.

Sun Life Financial of Canada chose us due to our heritage as an industry-leading annuity administrator and also our history of solution-driven results. Successful migration of 37,000 paying annuities to their administration platform, ensuring excellent service for over 120,000 annuitants.

This success was the result of the strong project and change management disciplines and capabilities already in existence at Equiniti, which were adapted to the specific requirements of the client. A partnership approach was taken with the client, as well as with the incumbent supplier, which generated a positive working relationship, ensuring that timescales were met and the transition was implemented seamlessly.

Equiniti was also able to add value to Sun Life Financial of Canada during the due diligence phase. This mitigated any potential impact on their annuitants and resulted in delivering an improved level of service.

Equiniti and Sun Life Financial of Canada have created a successful outcome for all stakeholders.

It supports Sun Life Financial of Canada’s operating model, has engendered a stronger partnership between the two organisations, and ensured continuity of service for Sun Life Financial of Canada’s annuitants.