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Survey From The UK Bereavement Commission

Customer Engagement

EQ Responds To Findings Of Recent Survey From The UK Commission On Bereavement

11 October 2022

On Thursday 6th October The UK Bereavement Commission, led by Marie Curie, released the findings of a survey of the recently bereaved which was undertaken over the summer. Stuart Simpson, our Head of End of Life Services at EQ, reviews the key findings.

Customer Engagement

Can You Steer Your Customers Through the Debt Crisis?

26 July 2022

The soaring cost of living is clearly posing challenges for everyone, including the financial services sector and the Financial Conduct Authority has reminded lenders of their responsibilities to vulnerable customers.

Customer Engagement

How Can Utilities Firms Cope With The Debt Crisis?

25 July 2022

Utilities companies are at the sharp end of UK plc’s response to the cost of living crisis. Facing a surge in customers struggling to pay their bills, they’re under close scrutiny from the regulators.

Customer Engagement

Are You Ready For The Gambling Reforms?

13 July 2022

As the industry awaits the Government’s White Paper on gaming reforms, discover how EQ is helping gaming companies prepare for the potential data implications.

Exclusive Trend Analysis Reveals Need For Quality Over Quantity In Financial Services Firmsôçö Complaint Handling 800X600

Customer Engagement

EQ Exclusive Trend Analysis - FCA Complaints Statistics

30 June 2022

EQ examines how firms can improve their operational effectiveness in complaint handling, and enhance the complaint process for customers.

Customer Engagement

Building Regulation Around The Consumer

23 February 2022

Anthea Coulter, Account Director at EQ Hazell Carr, looks at what firms can expect to be high up on the FCA’s consumer focussed agenda in 2022, and how they can get a head start on ensuring their operations can adapt to the changes.