EQ improves the performance of customer service and complaints operations. Meeting regulatory and customer promises with exceptional results.
Consultancy. Resourcing. Technology. Insights.
Combined, our four services deliver more than the sum of their parts to allow us to make outstanding customer resolutions a reality for you. How?
EQ delivers projects and BAU from start to finish. But at any point in the customer journey, we're here to help.
Take a closer look at our core services. In practice, they all connect. For each task, we select the relevant combination. Saving you time, money, and effort.
Transform the way you help customers with our practical customer resolution consultants.
Uniquely we:
Swiftly boost your customer-facing capabilities with our hard-to-find resources and highly experienced teams.
Our specialists help you to:
Take control of your complaints handling operations with our intelligent automation platforms.
Our solutions will:
Reveal the hidden insights in your complaints data to help you better understand your customers.
We improve your operations by:
Customer and complaints resolutions
Remediation and rectification projects
Regulatory change and compliance
Process optimisation and automation
Operational resilience support
Customer data analytics and insights
Transformation and change programmes
Vulnerable customer support
Skills and capacity gaps
Actionable MI and business intelligence
The EQ team delivers outstanding results for our clients. We're proud to share these examples of the difference we've made on some of our projects.
increase in employee productivity
cost saving achieved by outsourcing team
reduction in complaints volumes
quicker case resolution
saving achieved through automation
We’ve over 90 years’ experience in customer complaint management and consultancy.
Sue Bartlett
Managing Director
Sue leads the Customer Resolutions team and believes in maintaining close working relationships with our clients. With over 25 years of experience in technical and advisory roles in the banking and life and pensions sectors, Sue takes a very hands-on role in ensuring that we deliver great services.
Jonathan Britten
Consulting and Implementations Director
Jonathan brings an innovative approach to business process improvement and digital solutions. Having worked with regulated businesses for over 15 years, he has a wealth of experience in implementing process enhancements to optimise efficiency, reduce cost and improve customer resolutions.
Hayley Fellows
Client Services and Sales Director
Hayley brings 25 years of client services and operational experience to finding just the right solutions for our clients. Her practical approach to improving the customer resolutions operations for our clients means we can start making a difference to your business very quickly.
Expert customer management resourcing to solve complex customer challenges.
Specialist complaints and feedback management solutions.
A highly scalable, leading provider of data enrichment, existence verification, anti-fraud, tracing and mortality screening services.
Reveal the insights hidden in your complaints data.
